FAQ

You can make a reservation through the Reservation page on our website, WhatsApp, Email or by phone. We recommend booking in advance to ensure availability.

Yes, we offer a variety of strollers to fit your needs. You can choose from single, double, joggers, and more.

The minimum rental period for scooters is 3 consecutive days. For car seats and strollers, it is 4 consecutive days. Even if you want to rent for a shorter period, you pay the amount of the minimum rental period.

After the minimum rental period the rent is calculated in 24 hour increments.

Yes, we offer delivery and pickup services to most hotels and resorts in the Orlando/Kissimmee area. There may be an additional fee for this service if you are staying outside of our regular delivery/pick up area.

Yes, we do, but the delivery and return are done in person at a scheduled time within our regular delivery and pick up hours. Disney has very strict rules in regards to delivery and pick up to their resorts. Therefore, it is important that you specify a time when you will be available to receive and return the rented items to avoid delays.

Unfortunately, we cannot make deliveries to theme parks and we do not deliver to airports or any other open public spaces.

Stroller To Go handles all deliveries and pick-ups of rented equipment. We do not have a physical store, so it is not possible to pick up items in person.

Our drivers will leave the rented equipment at the door of the house or if it is allowed, at the clubhouse of the residential complex. It is important to add the gate access code to the delivery address at the time of making the reservation, or as soon as you get it. This will avoid delays. It is extremely important that the provided address is complete and correct to ensure we deliver the items at the scheduled time and place. If the address is incomplete and delivery has to be rescheduled you will be charged a $25 redelivery fee.

Yes, just specify the complete delivery and return address when making the reservation.

If the provided address is incorrect or incomplete, the delivery will have to be rescheduled and a $25 redelivery fee will be charged.

You do not have to be present in person at the time of delivery and return. Except for Disney Resort deliveries and returns, all our deliveries are made directly to the hotel reception or luggage/bell service. At vacation homes the items are left in and picked up from the front of the door of the home, or if available, at the Club House. The items will have a name tag with the family’s last name.

Our delivery and pick-up hours are 7 days a week between 8 and 10 am or 5 and 7 pm.

We accept all major credit cards (Visa, Mastercard, Discover, and American Express) and PayPal. Credit Card payments are processed through Stripe. 

Yes, we accept payment in Brazilian Real. Also installment payments are available, you can split into up to 12 installments with interest. Payment in reais must be made directly through WhatsApp. We send a link via email after adding all reservation details to the system. The amount in reais will be converted based on the commercial dollar exchange rate of the day and processed through our payment platform in Brazil (ParceladoUSA). The processor charges a fee of 1.99% for PIX payments and 3.99% for card payments.

Yes, we do. You can use any prepaid card (Visa, MasterCard, American Express, or Discover) as a payment method and select the “credit card” option even if your card is a debit card.

At the time of the reservation all payments are due to guarantee your reservation. Payments are made directly through the website at the time of making the reservation, or through a payment link sent to you by email or WhatsApp.

Yes, you can cancel your reservation up to 48 hours before the rental period starts for a full refund. Cancellations made less than 48 hours in advance cannot be refunded.

Important: Last-minute reservations, made within 48 hours before the rental period starts, cannot be canceled.

We offer refunds if a reservation is cancelled more than 48 hours before the start of the rental period. Cancellations within the 48 hours of the start of the rental period cannot be refunded, but we are happy to make changes to your reservation if needed (subject to availability and may delay delivery).

If the stroller is damaged or lost, we will charge your credit card for the value of the stroller. We recommend purchasing our stroller insurance for added protection.

No, insurance is optional, but highly recommended as it protects against theft and/or damage. If you choose not to purchase insurance, the full value of the item will be charged in case of damage, loss and/or theft.

Our batteries are all high capacity. The battery lasts up to 9 miles / 14 km, but this can vary depending on the user’s weight and how the scooter is used.

We ask that you wipe down the stroller with a damp cloth before returning it. If it requires further cleaning, please contact us for instructions.