Terms and Conditions
Definitions in the Terms and Conditions: “Customer” or “Client” or “You” refers to any person, persons, company, or entity engaged in business activities with Stroller To Go. May also be referred to as “User” and “Stroller To Go” refers to any agents, service providers, or representatives of Orlando for Stroller To Go, LLC. “Product”, “Products”, “Item”, “Items” and “Goods” refers to any tangible items rented or sold by Stroller To Go. “Services” refers to any vacation concierge, rental or personal service offered by Stroller To Go.
Agreement between customer and Stroller To Go:
Any purchase/order of product, rental item or service from Stroller To Go constitutes an agreement to these terms and conditions. Terms and conditions are subject to change.
Option to Decline: IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT, YOU MUST NOT PLACE AN ORDER, SIGN THIS AGREEMENT, RENT A STROLLER OR OTHERWISE ENGAGE IN ANY RENTAL TRANSACTION OR OTHER COMMERCIAL TRANSACTION WITH STROLLER TO GO.
Prices:
All prices are deemed accurate at the time of publishing the website. Prices may change at any time. Once a product or service has been purchased, the price for that particular product or service is guaranteed at the time of payment for the date the service or rental is reserved. Additional products and services can be purchased at the current rate.
Method of Payment:
Payments for goods and services are made in advance and follow specific rules of the cancellation and return policy (below).
Accuracy of the reservation:
Stroller To Go will send a confirmation email with all the details of the reservation. It is the renter’s responsibility to read the entirety of that email to ensure that all information is correct. Failure to notify Stroller To Go of any errors may result in delays in delivery/pick up and may incur additional fees.
Cancellations and Refunds:
All requests for cancellations must be provided to Stroller To Go by email to [email protected]. Cancellations/changes cannot be accepted by voicemail or social media messages.
For a refund, a product delivery or service may be cancelled by client with a minimum of 48 hours notice prior to the reservation date. Cancellations within 48 hours of reservation or service date are non-refundable. For example, if a stroller rental reservation begins on May 15, you must cancel BEFORE May 13 for a refund.
Last minute reservations with a delivery date and time within 24 hours of making the reservation are Non-Refundable.
Reservation changes are only accepted if notice is provided to [email protected] prior to the 48 hours non-refundable and non-changeable time period prior to a reservation. Changes are based on availability and may delay delivery/pick up. If a request cannot be accommodated and notice is provided with a minimum of 48 hours prior to the original scheduled reservation, a refund will be provided.
Travel insurance that provides coverage for all components of your trip may be available, please contact your local insurance agent for availability. Travel insurance is highly recommended and may cover against non-refundable payments. Stroller To Go does not offer Travel Insurance.
There are no refunds, full or partial, for items that are refused by any theme park preventing your entrance with the item.
There are no refunds, full or partial, if your hotel (or other accommodations) does not allow Stroller To Go onto the property to make the delivery. Stroller To Go cannot deliver to any Central Florida theme parks or their entrance.
All cancellation fees are on a per item basis.
Weather Related Issues:
If there are weather conditions that cause Stroller To Go to temporarily cease deliveries, a new delivery time will be made. If there are any weather conditions that prevent Stroller To Go from picking up an item, it is the customer’s responsibility to keep the item or items safe in their possession until a new date and time for a pick-up can be scheduled. If this causes you to keep the stroller for extra time, you will be able to use it free of charge during that time. If notice is provided that a weather condition may exist to where a delivery or pick up cannot be made, we may need to pick-up or deliver the item or items prior to the scheduled delivery or pick up time and there are no refunds for unused time.
Availability of Products and Goods:
Stroller To Go makes every effort to ensure the availability of specific items and brands. On occasion, Stroller To Go may need to substitute for another item, brand, color, etc. due to specific product availability.
Warranties:
Stroller To Go does not offer any warranties on any goods or services. Quality of items rented cannot be guaranteed.
Additional Terms for Rental Items:
Prices include delivery to and pick up from hotels in Walt Disney World, the International Drive area, Kissimmee Tourist area, the Sea World area and Universal Orlando Resorts.
Same day bookings are NOT guaranteed same day delivery. They will be delivered at earliest scheduling availability.
Bookings with delivery within 24 hours are delivered at earliest scheduling availability.
For Orlando/Kissimmee Area Resort/Hotel Guests:
If you are NOT staying at a Disney on-site resort, your item or items will be delivered to the bell/luggage services desk or reception between 8am and 10:00am or between 5:00pm and 7pm on the first day of your rental. Please return the item or items to the same location on the last day of your rental by the time specified in the reservation.
For Disney Resort Guests:
Disney requires their resort guests to meet with our delivery driver in person.
All deliveries and pick ups will need to be made face to face with one of the company employees.
It’s important that you have chosen a time on your reservation in which you will be able to meet with us for both delivery and pick up.
We meet the guest at the drop off/registration drive way. Please be available from 15 minutes before to 15 minutes after the time on the reservation. The driver will send you a message 15 minutes before arrival.
For Orlando/Kissimmee Area Vacation Homes
Deliveries are from 8am to 10am and from 5pm to 7pm. The item or items are due back by the time specified in the reservation. We pick up every day in Orlando/Kissimmee 8am to 10am and from 5pm to 7pm.
We do deliver to and pick up from some locations Davenport, some locations in Winter Garden and Champions Gate, but there is a $10 delivery fee.
Locations outside of the above areas we do not deliver to. Contact us for details.
IMPORTANT NOTICE
This notice is especially important to customers who are visiting a theme park on the day the item is due back to us.
If your rental requires an in-person pick up on the last day of the rental, a driver will set a return time window based on scheduling availability and stroller rental return requirements. You have to be available to meet the driver during this window. If you are not available for any reason, you will be charged a $15 missed appointment fee. A new pick up window will be assigned. If the new pick up window is past the time the rental is due back by , an additional rental day will be charged. If stroller is not returned on the last day of your rental period during pick up hours, full replacement fees will be charged. See below for replacement fee cost lists.
Delivery drivers can not extend or make changes to your reservation.
Client agrees to return the item(s) in the same condition as it was at the time of delivery. Item must be returned to the specified location on the last day of rental at the specific time in the reservation to avoid a $15 late fee and (if applicable) an additional rental day.
Acceptance of items and/or any use of items is an agreement that the items are in good working order and satisfactory for use. If client does not agree, client must refuse the order, not use the item and notify Stroller To Go immediately. Stroller To Go provides clean and well maintained equipment. If you see any problems with or defects/damage to the stroller, contact Stroller To Go at [email protected] with photos the same day you received the stroller for replacement. Any problems with the rental or any delivered accessory not reported the same day cannot be considered as previous user or company damage/issues. If the problem reported warrants a replacement, Stroller To Go will make arrangements with you to change the item. If the same item is unavailable, a similar item will be offered.
Client agrees to use the rental items only in the manner intended by the manufacturer and Stroller To Go. Stroller To Go cannot be held responsible for any injury or loss as a result of misuse by the user.
Stroller To Go cannot be held liable or held responsible in any way for any injury or loss due to manufacturer defects or when the items are not used in the manner intended.
Color and style of strollers and other rental items may vary.
Client agrees to pay the replacement costs associated with the loss, theft of or damage to any item. The form of payment used for the reservation will be charged on the final day of rental for any items that are not returned or returned damaged. If a form of payment is not available, an invoice will be sent and payment is due on the same day. There is a 5% fee for each day the invoice is not paid.
Stroller To Go is not responsible for any loss of personal items during or after a rental. If you believe you have left an item in the rental, email us within 24 hours at [email protected] and it will be looked for and arrangements will be made to return the item if found.
Stroller To Go Rental Insurance:
Stroller To Go Rental Insurance covers against loss, theft and damage out of your control.
Please read the entire Insurance Terms and Conditions for what is and is not covered under the Stroller To Go Insurance.
In the event your rental item was stolen from one of the theme parks or other non-public/secure locations:
First, make sure the item wasn’t moved from the location where you parked the stroller and/or scooter, as this happens frequently.
Immediately notify a park/hotel/resort employee and then contact Stroller To Go at 321-466-0112. We will replace the item as long as we have a replacement available. If we do not have a replacement available, a similar item may be offered, if available.
When purchasing and using the insurance, client agrees to cooperate in any investigation involving the theft/loss of a rental item.
Rental insurance does not cover ‘intentional’ loss. For example, leaving the rental item unattended in a public place. Including, but not limited to: parking lot, outside your hotel/resort room and outside your vacation home/AirBnB. Please note: leaving the item in the designated stroller parking areas of the theme parks is not considered “leaving it in public”, these areas are monitored by employees / cast members.
If you are staying at a resort/hotel that accepts items at the front desk, bell services, or other location and you do not pick up the item on the date of your reservation or you leave the item before the end of the rental period and not inform Stroller To Go, the item could be considered abandoned by the resort/hotel. If the rented items are missing or disposed of by the hotel/resort, you are responsible for the full replacement cost of the item(s) as listed above and it is not covered by Rental Insurance.
Rental Insurance does not cover intentional damage or damage that is within your control or if the item is used in ways not intended by the manufacturer. Including, but not limited to: using the rental item on the beach or in other sandy areas, exceeding the weight limits and removing parts and accessories.
The rental insurance does not cover spills, stains, diaper mess, vomit, etc. Some of these types of stains can be considered significant damage making the item unrentable and a full charge for the item replacement will be assessed (see list below), this is not covered by the insurance. You may incur a $25 excessive cleaning fee which will automatically be charged to the payment method on file, if your payment information was not saved, you will be billed this fee and it is due the day you receive the invoice. The late payment fee of 5% per day for unpaid invoices will apply.
The Stroller To Go Rental Insurance covers theft, loss and damage of parts and accessories. As long as they were used as intended by the manufacturer and if the parts and/or accessories were not removed from the item by the renter or any other person with access to the item.
Rental Insurance does not cover intentional damage or damage that is within your control or if the stroller is used in ways not intended by the manufacture (such as using it on the beach or in other sandy areas, exceeding the weight limits, removing parts and accessories, etc.).
Rental Insurance does not cover when you change or alter a rental item. Including, but is not limited to: Holes in the fabric from pins, tape on the handle bar or any other place. Extra cleaning and/or replacement cost will be charged.
If a rented scooter is left outside in the rain or is driven during heavy rain it will cause damage to the scooter and is not covered by the Rental Insurance. For example: the battery box can fill with water and damage the batteries.
Replacement costs (includes shipping, handling and service fees) on rental items is as follows:
Baby Trend R8 Single Stroller: $250
City Mini 2 Single Stroller: $350
City Mini GT 2 Single Stroller: $450
Tour 2 Double Stroller: $575
City Mini GT2 Double Stroller: $750
Summit X3 Single Stroller: $525
Summit X3 Double Stroller: $799
Bob Revolution Duallie Double Stroller: $799
Electric Scooter (3 and 4 wheel): $1200
Parts/Accessories:
Parent Console: $50
Cup Holder: $15
Stroller Hook: $10
Cargo basket: $45
Cooler Bag: $20
Snack Tray for the Single Strollers: $45
Single Tire: $45
Rain Cover for a Single Stroller: $50
Rain Cover for a Double Stroller: $65
Rain Cover Pouch: $25
Electric Scooter Battery: $250
Electric Scooter Floor Board/Shroud: $250
Electric Scooter Motor: $450
Electric Scooter Body Parts: $100
Electric Scooter Key: $25
Electric Scooter Charger: $75
Rain Covers:
Rain covers (or also known as weather covers) are provided by Stroller To Go on a request basis and not automatically included. The rain covers used are made by the stroller manufacturer or to the same specifications of the stroller manufacturer and fit to the stroller that you have rented. They are weather resistant but not weather proof. If the stroller is left out in the rain, even with the cover, the stroller will get wet. It is advised to secure the stroller in a covered area if there is rain or the possibility of rain. If the stroller is wet, with or without the cover, please air dry or place in the airflow of an AC vent. Do not use a heat source to dry the stroller, this may damage the stroller.
RISK:
Customer assumes all risks, liabilities and damages arising from the use and operation of all products and rental equipment provided by Stroller To Go. Customer assumes full responsibility for and agrees to indemnify, defend and hold harmless Stroller To Go from any and all liabilities, damages, losses, expenses, including litigation costs and attorneys’ fees, in connection with the use or operation of such equipment.
Customer is responsible for complying with all state and local laws, regulations, and rules of all property owners where strollers are being used or located (such as theme parks) pertaining to the use of the stroller(s), including following traffic laws, parking where and when permitted only, and use of/closing of strollers on moving vehicles such as trams, monorails, etc. Customer agrees not to hold Stroller To Go responsible for same and to indemnify Stroller To Go for all claims arising out of Customer’s failure to abide by such laws, regulations, and/or rules.
Stroller To Go reserves the right to refuse and refund any purchased product or service at any time prior to a delivery.
The terms of this agreement are governed by the state of Florida. If a dispute arises between the client and Stroller To Go, each party agrees that any litigation against Stroller To Go must occur in Orange County, Florida. All fees for any disputes are borne by the customer.
Modification of Terms:
Stroller To Go has the right to change the terms, conditions and notices under which Services are offered.
