Terms and Conditions
Definitions in the Terms and Conditions:
“Customer” or “Client” or “You” refers to any person, persons, company, or entity engaged in business activities with Stroller To Go. May also be referred to as “User” and “Stroller To Go” or “We” refers to any agents, service providers, or representatives of Orlando for Stroller To Go, LLC. “Product”, “Products”, “Item”, “Items” and “Goods” refers to any tangible items rented or sold by Stroller To Go. “Services” refers to any vacation concierge, rental or personal service offered by Stroller To Go.
Agreement between customer and Stroller To Go:
Any purchase/order of product, rental item or service from Stroller To Go constitutes an agreement to these terms and conditions. Terms and conditions are subject to change.
Option to Decline: IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT, YOU MUST NOT PLACE AN ORDER, SIGN THIS AGREEMENT, RENT A STROLLER OR OTHERWISE ENGAGE IN ANY RENTAL TRANSACTION OR OTHER COMMERCIAL TRANSACTION WITH STROLLER TO GO.
Accuracy of the reservation:
Stroller To Go will send a confirmation email with all the details of the reservation. It is the renter’s responsibility to read the entirety of that email to ensure that all information is correct. Failure to notify Stroller To Go of any errors may result in delays in delivery/pick up and may incur additional fees.
Prices:
All prices are deemed accurate at the time of publishing the website. Prices may change at any time. Once a product or service has been purchased, the price for that particular product or service is guaranteed at the time of payment for the date the service or rental is reserved. Additional products and services can be purchased at the current rate.
Method of Payment:
Payments for goods and services are made in advance and follow specific rules of the cancellation policy (below).
Cancellations and Refunds:
All requests for cancellations must be provided to Stroller To Go by email to [email protected]. Cancellations cannot be accepted by phone, voicemail or social media messages.
For a full refund, a product delivery or service may be cancelled by client with a minimum of 48 hours notice prior to the reservation date. Cancellations requested within 48 hours of the start of the reservation or service date will incur a cancellation fee based on the item(s) rented.
Last minute reservations with a delivery date and time within 24 hours of making the reservation are Non-Refundable.
There are no refunds, full or partial, for items that are refused by any theme park preventing your entrance with the item.
There are no refunds, full or partial, if your hotel, resort or other accommodations does not allow Stroller To Go onto the property to make the delivery. Stroller To Go cannot deliver to any Central Florida theme parks or their entrance.
Reservation Changes:
All requests for changes to the reservation must be provided to Stroller To Go by email to [email protected] prior to 48 hours of the start of the reservation. Changes cannot be accepted by phone, voicemail or social media messages.
Changes are based on availability and may delay delivery/pick up.
We may not be able to accommodate a change made within 48 of the start of the reservation.
If a request cannot be accommodated and notice is provided with a minimum of 48 hours prior to the original scheduled reservation, a refund will be provided.
Delivery drivers can not extend or make changes to your reservation.
Delivery and Pick Up:
Prices include delivery to and pick up from hotels and vacation homes in the Walt Disney World area, the International Drive area, Kissimmee Tourist area, the Sea World area and Universal Orlando area.
We also deliver to and pick up from some locations in Davenport, some locations in Winter Garden and Champions Gate, but there is a $10 delivery fee.
Locations outside of the above areas we do not deliver to. Contact us for details.
Same day reservations are NOT guaranteed same day delivery. They will be delivered at earliest scheduling availability.
Reservations with delivery within 24 hours are delivered at earliest scheduling availability.
Delivery and pick up is made between 8am and 10am or between 5pm and 7pm as specified on your reservation. Please return the item or items to the same location on the last day of your rental by the time specified in the reservation to avoid a $15 late fee and (if applicable) an additional rental day.
Orlando/Kissimmee Area Resort/Hotel Guests:
If you are NOT staying at a Walt Disney World on-site resort, your item(s) will be delivered to the bell/luggage services desk or reception on the first day of your rental before the specified time on your reservation.
Walt Disney World Resort Guests:
Walt Disney World resorts require their resort guests to meet with the delivery driver in person.
Delivery and pick up needs to be made face to face with the delivery driver.
We meet the guest at the drop off/registration drive way. Please be available from 15 minutes before to 15 minutes after the time on the reservation. The driver will send you a message 15 minutes before arrival.
It is important that you have chosen a time on your reservation in which you will be able to meet with us for both delivery and pick up. If you are not available for any reason to meet the driver at the time specified on the reservation, you will be charged a $15 missed appointment fee. A new delivery or pick up time will be assigned. If the new pick up time is past the time the rental is due back by, an additional rental day may be charged.
Orlando/Kissimmee Area Vacation Homes:
Your item(s) will be delivered in front of the door of your vacation home or the club house of the resort/neighborhood.
Not all resorts/neighborhoods allow us to deliver to and pick up from the clubhouse.
Weather Related Issues:
If there are weather conditions that cause Stroller To Go to temporarily cease deliveries, a new delivery attempt will be made as soon as weather permits, or allowed by government officials.
If there are any weather conditions that prevent Stroller To Go from picking up an item, it is the customer’s responsibility to keep the item or items safe in their possession until a new date and time for a pick-up can be scheduled. If this causes you to keep the stroller for extra time, you will be able to use it free of charge during that time.
If notice is provided that a weather condition may exist to where a delivery or pick up cannot be made, we may need to pick-up or deliver the item or items prior to the scheduled delivery or pick up time. Refunds (full or partial) will not be made for unused time.
Availability of Products and Goods:
Stroller To Go makes every effort to ensure the availability of specific items and brands. On occasion, Stroller To Go may need to substitute for another item, brand, color, etc. due to specific product availability. Color and style of items may vary.
Warranties:
Stroller To Go does not offer any warranties on any goods or services. Quality of items rented cannot be guaranteed.
Item acceptance, use and return:
Acceptance of the item(s) and/or any use of the item(s) is an agreement that the item(s) is (are) in good working order and satisfactory for use.
If you see any problems with or defects/damage to the item(s), contact Stroller To Go at [email protected] with photos the same day you received the item(s). If the problem reported warrants a replacement, Stroller To Go will make arrangements with you to change the item. If the same item is unavailable, a similar item will be offered.
Any problems with or defects/damage to the item(s) not reported the same day cannot be considered as previous user or company damage/issues.
Rain covers (or also known as weather covers) are a rental item and not automatically included. The rain covers used are made by the stroller manufacturer or to the same specifications to fit the item(s) that you have rented. They are weather resistant but not weather proof. If the stroller is left out in the rain, even with the cover, the stroller will get wet. It is advised to secure the stroller in a covered area if there is rain or the possibility of rain. If the stroller is wet, with or without the cover, please air dry or place in the airflow of an AC vent. Do not use a heat source to dry the stroller, this may damage the stroller.
Client agrees to use the item(s) only in the manner intended by the manufacturer and Stroller To Go.
Stroller To Go cannot be held liable or responsible in any way for any injury or loss due to manufacturer defects or when the item(s) is (are) not used in the manner intended.
Electric Mobility Scooter rentals are only allowed to be used by people 16 years of age and up.
There is no minimum age requirement for individuals with a disability.
Leaving an electric mobility scooter in the rain, driving it during rain or driving it through water puddles may cause damage and prevent the scooter from functioning properly.
Stroller To Go is not responsible for any loss of or damage to personal item(s) during or after the rental period.
Client agrees to return the item(s) in the same condition as at the time of delivery.
If you believe you have left an item in the rental, email us within 24 hours at [email protected] and it will be looked for and arrangements will be made to return the item if found.
Damage, loss and theft:
Client agrees to pay the replacement costs associated with the loss, theft of or damage to any item(s). The form of payment used for the reservation will be charged within 24 hours of the final day of rental period for any items that are not returned or returned damaged. If a form of payment is not available, an invoice will be sent and payment is due on the same day.
Stroller To Go Rental Insurance:
Stroller To Go Rental Insurance covers against loss, theft and damage out of your control.
Please read the entire Insurance Terms and Conditions for what is and is not covered under the Stroller To Go Insurance.
In the event of loss/theft from one of the theme parks or other non-public/secure locations:
First, make sure the item wasn’t moved from the location where you parked the item(s), as this happens frequently.
Immediately notify a park/hotel/resort employee and then contact Stroller To Go at 321-466-0112. We will replace the item as long as we have a replacement available. If we do not have a replacement available, a similar item may be offered, if available.
When purchasing and using the insurance, client agrees to cooperate in any investigation involving the theft/loss of a rental item.
Rental insurance does not cover ‘intentional’ loss. For example, leaving the rental item unattended in a public place. Including, but not limited to: parking lot, outside your hotel/resort room and outside your vacation home/AirBnB. Please note: leaving the item in the designated stroller parking areas of the theme parks is not considered “leaving it in public”, these areas are monitored by employees / cast members.
If you are staying at a resort/hotel that accepts items at the front desk, bell services, or other location and you do not pick up the item on the date of your reservation or you leave the item before the end of the rental period and not inform Stroller To Go, the item could be considered abandoned by the resort/hotel. If the rented items are missing or disposed of by the hotel/resort, you are responsible for the full replacement cost of the item(s) as listed above and it is not covered by Rental Insurance.
Rental Insurance covers damage to item(s), of parts and accessories.
As long as they were used as intended by the manufacturer and if the parts and/or accessories were not removed from the item by the renter or any other person with access to the item.
Rental Insurance does not cover intentional damage or damage that is within your control or if the stroller is used in ways not intended by the manufacture (such as using it on the beach or in other sandy areas, exceeding the weight limits, removing parts and accessories, hitting objects etc.).
Rental Insurance does not cover when you change or alter a rental item. Including, but is not limited to: Holes in the fabric from pins, tape/stickers on the handle bar or any other place. Extra cleaning fee and/or replacement cost will be charged.
If an electric mobility scooter is left outside in the rain, is driven during heavy rain or water puddles it will cause damage to the scooter and is not covered by the Rental Insurance. For example: the battery box can fill with water and damage the batteries.
Loss of Rain cover and electric scooter charger pouches is not covered by the insurance.
Replacement cost of items (includes shipping, handling and service fees):
Baby Trend R8 Single Stroller: $250
City Mini 2 Single Stroller: $350
City Mini GT 2 Single Stroller: $429
Tour 2 Double Stroller: $575
City Mini GT2 Double Stroller: $719
Summit X3 Single Stroller: $549
Summit X3 Double Stroller: $799
Bob Revolution Duallie Double Stroller: $799
Electric Scooter (3 and 4 wheel): $1450
Adaptive Star Lassen 2: $1600
Parent Console: $50
Stroller Hook: $10
Stroller basket: $45-$75
Snack Tray: $65
Stroller Wheel/Tire: $45
Rain Cover for a Single Stroller: $50
Rain Cover for a Double Stroller: $65
Rain Cover Pouch: $25
Electric Scooter Battery: $250
Electric Scooter Floor Board/Shroud: $250
Electric Scooter Motor: $450
Electric Scooter Body Parts: $100
Electric Scooter Key: $25
Electric Scooter Charger: $75
Electric Scooter Charger Pouch: $25
Electric Scooter Seat Cover: $95
Electric scooter Seat: $250
Single Stroller Seat Fabric: $125
Double Stroller Seat Fabric: $250
Risk Assumption:
Customer assumes all risks, liabilities and damages arising from the use and operation of all products and rental equipment provided by Stroller To Go. Customer assumes full responsibility for and agrees to indemnify, defend and hold harmless Stroller To Go from any and all liabilities, damages, losses, expenses, including litigation costs and attorneys’ fees, in connection with the use or operation of such equipment.
Compliance:
Customer is responsible for complying with all state and local laws, regulations, and rules of all property owners where item(s) are being used or located (such as theme parks) pertaining to the use of the item(s), including following traffic laws, parking where and when permitted only, and use of/closing of item(s) on moving vehicles such as trams, monorails, etc. Customer agrees not to hold Stroller To Go responsible for same and to indemnify Stroller To Go for all claims arising out of Customer’s failure to abide by such laws, regulations, and/or rules.
Stroller To Go reserves the right to refuse and refund any purchased product or service at any time prior to a delivery.
The terms of this agreement are governed by the state of Florida. If a dispute arises between the client and Stroller To Go, each party agrees that any litigation against Stroller To Go must occur in Orange County, Florida. All fees for any disputes are borne by the customer.
Modification of Terms:
Stroller To Go has the right to change the terms, conditions and notices under which Services are offered.
